Returns Policy for Dina African Jewellery

Our 30-Day Return Commitment

We want you to be completely satisfied with your purchase from Dina African Jewellery. If you are not happy with an item, we offer a 30-day return policy starting from the date of your purchase. We believe in the quality of our craftsmanship and aim to ensure that every piece meets your expectations for elegance and durability.

Return Condition Requirements

To be eligible for a return, your item must meet the following criteria:

• The jewellery must be in its original condition, unworn, and undamaged.
• All original packaging, including jewelry boxes and authenticity tags, must be included.
• Proof of purchase, such as a printed receipt or digital transaction record, must be presented.

We reserve the right to inspect returned items. If an item shows signs of wear or damage caused by improper handling, we may decline the return request or offer a partial store credit at our discretion. Our team is always available to offer advice on how to maintain your pieces to prevent unnecessary damage.

Prepaid Return Labels

For your convenience, we offer UK prepaid return labels for items purchased in our boutique. If you cannot return the item to our physical store, please contact us to request a prepaid label. This service ensures that your jewellery is tracked and handled securely during transit. Once we receive and verify the item, we will process your refund via the original payment method, typically within 7 to 10 business days.

Exclusions

Due to hygiene and safety standards, certain items such as earrings cannot be returned if the protective seal has been broken or if they have been worn, unless they are found to be faulty. Please consult with our store staff before making your purchase if you have specific concerns regarding the suitability or returnability of an item.

Resolution Process

Our priority is to resolve any return issues promptly. If you believe your item is faulty, please bring it to our store as soon as possible so we can assess the issue. We offer repairs, exchanges, or refunds for items with manufacturing defects. Your satisfaction remains our primary goal, and we are happy to assist you throughout the return process.